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FAQs

Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.

Registration

How do I register?
You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit.
 
Do I need to register before shopping on Addsray?
Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.
 
Can I register multiple times using the same phone number/email ID?
Each email ID/login ID and mobile number can only be associated with one customer account.
 

Product / Price / Promotion

How do I look for a particular Product?
You can search for a product by navigating through the category pages or by using search tab on the top of every page.
 
How will you ensure the freshness of products?
We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.
 
How can I check if the product I am ordering is in stock?
You can prepare your cart and select the address you want the order to be delivered at. The availability of the product will be dependent on the selected address. Product without availability will be shown as ‘Out of stock’. You may remove them or add similar products as per your convenience.

Ordering

How do I know if I placed my order correctly?
Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.
 
Can I call and place an order?
No, currently this service is not available.
 
How are the fruits and vegetables weighed?
All fruits and vegetables vary in size and weight. You can choose any size/weight available on the website. While you shop, we will show an estimated weight and price. At the time of processing, we pack the closest size/weight and charge you for the actual weight of each item. E.g. If you order 1 kg of apples, we will try to pack exactly 1 kg or the weight closest to 1 kg. If the actual weight is 987 gm, we will bill you for 987 gm and not 1 kg.
 
How do I make changes to my order?
Currently, there is no provision to modify the order once it is placed. You may cancel the order until it is shipped. You may request for a return of the ordered product as per the return policy.
 

Payment

What are the various modes of payment I can use for shopping?
You can pay for your order using the following modes of payment:

  • UPI
  • Credit Card / Debit Card
  • Netbanking
  • e-Wallets
  • Meal Cards
  • Pay Later
  • Cash on Delivery
Can I pay online during the delivery of the product?
You can pay by scanning the QR available on the invoice using any UPI app at the time of delivery. Please check with the delivery executive to assist you.
 
I have placed an order with Cash on Delivery option. Can I change the payment method now?
Payment method cannot be changed once the order is placed.
 
How much time will it take to get the refund of a cancelled/returned order?
Refund against a cancelled or return product may take up to 7 working days depending on the payment instrument used to place the order.