Home & Kitchen ( Prayer & Spiritual Needs, Mops, Brushes & Scrubs, Furnishing, Umbrella, Raincoat, Stationery, Toys, Games & Fitness, Kitchenware, Dining )

7 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on Addsray.

In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Garden and Outdoor- Gardening( Indoor Plants, Seeds, Outdoor Plants, Fertilizer and Soil, Compost )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in the rare event if you receive a Product which is damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on Addsray, you may contact JioMart customer care for resolution within 7 days of the delivery of the Product.

Raising a request for resolution beyond 7 days of order delivery will result in your request being rejected.

Home and Kitchen- Prayer & Spiritual Needs( Kumkum/ Turmeric/Sand, Agarbatti, Dhoop )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in the rare event if you receive a Product which is damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 7 days of the delivery of the Product.

Raising a request for resolution beyond 7 days of order delivery will result in your request being rejected.

Home Decor- Decorative Stickers( Wall Stickers ) Home Fragrance ( Incense Sticks, Scented Candles, Scented Oils )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in the rare event if you receive a Product which is damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 7 days of the delivery of the Product.

Raising a request for resolution beyond 7 days of order delivery will result in your request being rejected.

Fruit & Vegetables ( Fresh Fruits, Fresh Vegetables, Herbs & Seasonings, Exotic Fruits & Vegetables )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may return the Product on door-step delivery or you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Dairy & Bakery ( Dairy, Toast & Khari, Breads and Buns, Bakery Snacks, Batter & Chutney, Cheese, Ghee Paneer & Tofu)

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may return the Product on door-step delivery or you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Staples ( Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may return the Product on door-step delivery or you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product for the abovementioned reasons.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Disposable ( Plates & Glasses, Kitchen & Toilet Rolls, Paper Tissues & Napkins, Cling Film, Garbage Bags, Aluminium Foi )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event if you receive a Product which is damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 72 hours of the delivery of the Product.

Raising a request for resolution beyond 72 hours of order delivery will result in your request being rejected.

Snacks ( Foods, Biscuits & Cookies, Noodle, Pasta, Vermicelli, Breakfast Cereals, Snacks & Namkeen, Chocolates & Candies, Ready To Cook & Eat, Frozen Veggies & Snacks, Spreads, Sauces, Ketchup, Indian Sweets Pickles & Chutney, Extracts & Flavouring )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Beverages ( Tea, Coffee, Fruit juices, Energy & Soft Drinks, Health Drink & Supplement, Soda & Flavoured Water )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Personal Care ( Hair Care, Oral Care, Skin Care, Bath & Hand Wash, Body Wash & Bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodrants & Fragrances, Health & Wellness, Grooming Tools and Accessories )

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Personal Care-Health and Wellness( Body Supports )

10 Days Returnable

You may return the Product if there is size issue, fit issue, damaged, defective, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

You can return the Product provided that the Product is unused/unwashed, price tag /bar code is intact and not altered, and the Product is not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product. In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.

Wellness (Baby and Infant Supplements, Health and Sports Supplements, Essential Oils, Herbal Supplement, Petcare, Personal Care and grooming, Eyeglasses and Sunglasses, Maternity Care, Massagers etc. and any product listed under ‘Wellness’)

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. You may reach out to us for the return of the Product if it is damaged, defective, expired or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart within 7 days of receipt of the Product.

In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging (as applicable) for a successful return pick-up.

Home Care (Detergents, Dishwash, All Purpose Cleaners, Fresheners & Repellents )

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Sports, Toys, and Luggage – Outdoor games – Holi colours, Holi accessories

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in the rare event if you receive a Product which is damaged, defective, having a missing part or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 72 hours of the delivery of the Product.

Raising a request for resolution beyond 72 hours of order delivery will result in your request being rejected.

Sports, Toys and Luggage – Sporting Goods and Fitness Equipment’s ( Billiard, Cricket inner apparel, Cricket Guards, Cycle and Rideon, Elliptical Trainers, Exercise Bikes, Pedal Exercisers, Rowing Machines, Stair Climbers & Step Machines, Treadmills, Massaging Equipment’s, Home Gym Systems, Racks & Cages, Benches, Massager, Snooker, Table Tennis table, Other Sports accessories )

Non-Returnable

The Products under this category are non-returnable.

However, in the rare event if the Product is damaged or defective or not in working condition or has missing part or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you are required to contact JioMart customer care to intimate any damage or defect or missing part or difference in the Product basis the description provided on JioMart, within 7 (seven) days of delivery of the Product.

In addition to the above-mentioned conditions, we will accept the return only if you keep the Product unused in its original condition, not altered or tampered by you, along with brand outer box, price/brand tags attached, user manual, warranty cards, and original accessories and parts in manufacturer’s packaging for a successful return pick-up. The Product should not have any foul odour, stains, dents, scratches, tears or damages, signs of being used

In case of any issue arising after 7 (seven) days of delivery Users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable).

Sports, Toys & Luggage – Sporting Goods and Fitness Equipments (Badminton Accessories, Baseball, Basketball, Boxing, Carrom Accessories, Cycle & Rideon accessories, Field Hockey Accessories, Skates, Skateboards & Scooters, Sports Accessories, Table Tennis Accessories, Tennis Accessories, Athelitic Equipments, Trophies, Volleyball Accessories, Strength Training Equipment, Weights & Accessories, Yoga Accessories, Fitness Equipments & Accessories, Speed & Agility Training, Dartboard Accessories, Darts )

7 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

In addition to the abovementioned conditions, we will accept the return if you keep the Product unused, in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards and original accessories in manufacturer packaging for a successful return pick-up.

Handloom & Handicraft- Home & Kitchen (Bedsheets, Towels, Blankets, Quilts, Dohars, Curtains, cushion covers, mats, Vases, Wall Decor, Table & Kitchen Linens, containers etc. )

7 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart. Return of Products on the ground of: ‘Items not described as depicted’ is not allowed as these are authentic handmade Products and can vary from Product to Product. Product may have colour variations & imperfections inherent to handcrafted products which add to its beauty & charm

In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Mom & Baby Care Baby Grooming, Baby Bath & Hygiene, Baby Food & Formula, Diapers & Wipes, Feeding, Baby Health & Wellness, Mom and Maternity (Personal Care & Hygiene, Supplements & Nutrition)

Non-Returnable

Products under this category are non-returnable due to hygiene/personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Mom & Baby Care Baby Gear, Baby Bedding Sets & Pillows, Baby Furnishing, Child Proof & Safety, Baby Toys, Mom & Maternity (Pregnancy Pillows, Baby Utility Bags, Maternity Belly Support, Maternity Shaping Belts)

7 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Men, Women, Boys, Girls, Junior Boys, Junior Girls, Infants ( Clothing Accessories, Western Wear, Ethnic Wear, Fusion Wear, Night & Lounge Wear, Maternity )

10 Days Returnable

You may return the Product if there is size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, colour bleeding, and bubbling or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

You can return the Product provided that the Product is unused/unwashed, price tag /bar code is intact and not altered, and the Product is not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product. In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.

Handloom & Handicraft ( Apparel- Sarees, Dress material, dupattas, Stoles & Scarves etc; Footwear- Juttis & Mojris, Sandal & Shoes etc. )

7 Days Returnable

You may return the Product if there is size issue, fit issue, colour issue, manufacturing defects, shrinkage in fabric, and bubbling or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

Return of Products on the ground of: ‘Items not described as depicted’ is not allowed as these are authentic handmade Products and can vary from Product to Product. Characteristic imperfections associated with hand-printed, handwoven pieces like unevenness in selvedge and weave could be expected and colours may fade/bleed due to the traditional dyeing method employed.

You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered, the Product is not altered (unless proven vendor defect), and exchange is initiated against the order under which it was bought and from same account. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.

In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached and with original folds.

Belts, Wallet, Handbags, Bags, Travel Luggage

10 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

You can return the Product provided that the Product is unused/ unwashed, price tag /bar code is intact and not altered. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.

In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, and MRP tags attached.

Lingerie, innerwear, and swimwear; Cosmetics; Socks and stockings; Hair Accessories

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Lingerie and innerwear (Bra)

10 Days Returnable

You may return the Product due to size issue, fit issue, manufacturing defects or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

You can return if the Product is unused/ unwashed, and price tag / bar code is intact. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.

In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate and original accessories in manufacturer packaging for a successful return pick-up.

Footwear (Men, Women, Kids and Infants)

10 Days Returnable

You may return the Product due to size issue, fit issue, colour issue, manufacturing defects or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

You can return if the Product is unused/ unwashed, and price tag / bar code is intact. Further, there should not be any strong odour /foul smell/perfume/stain on the Product.

In addition to the abovementioned, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate manufacturer packaging for a successful return pick-up.

Watches

7 Days Returnable

This Product is eligible for return within 7 (seven) days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory is missing, or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart.

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. All the protective coverage of the watch must also be intact.

We may contact you to ascertain the damage or defect in the Product prior to processing your request.

Watch Straps & Bands

7 Days Returnable

This Product is eligible for return within 7 (seven) days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on JioMart.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Frames, Cases (Eyewear)

7 Days Returnable

This Product is eligible for return within 7 (seven) days of delivery. You may request return of the Product if it is damaged, defective or if parts of the product or accessory is missing, or are different from what was ordered basis the product description displayed on JioMart.

In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the Product prior to processing your request.

Sunglass

7 Days Returnable

This Product is eligible for return within 7 (seven) days of delivery. You may request return of the Product if it is damaged, defective or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on JioMart.

In addition to the abovementioned conditions, we will accept the return if you keep the Product in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you to ascertain the damage or defect in the Product prior to processing your request.

Contact Lenses

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness nature of the Product. However, in the rare event if you receive a Product which is damaged, defective, having a missing part or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 48 hours of the delivery of the Product.

Raising a request for resolution beyond 48 hours of order delivery will result in your request being rejected.

Silver Coin

Non-Returnable

Products under this category are non-returnable due to the nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product or the package delivered, you may contact the customer care for a resolution.

In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, or incorrect Product.

Any concern regarding the quality or the package must be communicated to the JioMart customer care within 24 hours of delivery.

Books

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Product. However, in an unlikely event of you having concerns with the quality or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Fashion Jewellery

7 Days Returnable

The Products under this category are returnable within 7 days from the date of delivery.

We will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, warranty certificate and original accessories in manufacturer packaging for a successful return pick-up.

Fashion ( Rakhi )

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Product.

In the rare event you receive a damaged, defective, have a missing part or are different from what was ordered basis the Product description on JioMart, you may contact JioMart customer care for resolution within 48 hours of the delivery of the Product.

Raising a request for resolution beyond 48 hours of order delivery will result in your request being rejected.

Electronics – JioBharat Phone

Non-Returnable

Products under this category are non-returnable. In the rare event that you receive a Product with any physical damage, dead on arrival, have a missing part or if it is different from what was ordered basis the Product description on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

However, for any defect or non-functionality condition of the Product, you may contact JioMart customer care for resolution within 7 (seven) days of the delivery of the Product.

For further assessment and evaluation of the damage or defect in the Product, you may be requested to visit the nearest service center. In case of any issue arising after 7 (seven) days of delivery, users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable).

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

You should make sure that you erase any/all personal information from an electronic device that stores any personal information, prior to returning to us. Reliance shall not be liable for any misuse or loss or theft of such information.

Electronics – JioBook

Non-Returnable

Products under this category are non-returnable.In the rare event if you receive a damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

We may ascertain the damage or defect in the Product prior to processing your request. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

Electronics- Computers (Toners and Ink Cartridges, Graphic Cards and Motherboards)

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Product.In the rare event you receive a damaged, defective, have a missing part or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

We may ascertain the damage or defect in the Product prior to processing your request.

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

Electronics (Mobiles & Tablets, Home Appliances, Computers, Printers and IT, Kitchen Appliances, Smartwatches, Fitness Bands, Smart Wearables, Audio, Telephone sets, musical instrument, peripherals, photography devices, storage devices, power devices, entertainment promotion devices, or lighting products and Accessories, Office appliances)

5 Days Returnable (T&C Apply)

The Products under this category, mobiles, tablets, wireless phones, audio enhancement, small domestic appliances, smartwatches, laptops, power, musical instrument, peripherals, photography devices, storage devices, power devices, entertainment promotion devices, or lighting products, (any item which you can install without the assistance of a technician) delivered has any physical damage, have a missing part or are different from what was ordered basis the Product description on JioMart, you are required to contact JioMart customer care to intimate of any physical damage, missing or wrong product etc., within 24 hours of delivery. For such Products reported, return will only be processed, if the Product is not found to be activated and may be subjected to verification as per the terms of this Policy

The Products under this category are returnable within 5 (five) days from date of delivery only if they is defect or is dead on arrival. You are required to contact JioMart customer care to intimate about any defect or non-functionality condition of the Product i.e., if the Product delivered is dead on arrival (DOA). Product being reported under defective/DOA cases, the return will be processed subject to verification as per the terms of this Policy. However, for brands such as Apple, Samsung, MI, POCO, Xiaomi, Redmi, Oppo, VIVO, OnePlus, Tecno, Infinix, Lenovo, Acer, HP, Epson, Dell, Asus, and Fossil you have to directly contact to the Brand Customer Care which may be found on the relevant brand website. Incase of any further assistance required, please contact the JioMart customer care within 5 (five) days of delivery.

In case of any issue arising after 5 (five) days of delivery users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable).

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

You should make sure that you erase any/all personal information from an electronic device that stores any personal information, prior to returning to us. Reliance shall not be liable for any misuse or loss or theft of such information.

Electronics (Televisions, Large Appliances like Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave, and Accessories.)

5 Days Returnable (T&C Apply)

The Products under this category, air conditioners, televisions, water purifiers, refrigerators, convection microwave or washing machine (any item which requires installation/ demonstration by an authorised technician), you are required to contact JioMart customer care to intimate about any damage, defect or non-functionality condition of the Product i.e., if the Product delivered is dead on arrival (DOA) within 5 (five) days of delivery*. Product being reported under damage, and defective/DOA cases, the return will be processed subject to verification as per the terms of this Policy. However, for brands such as Apple, Samsung, MI, Xiaomi, and OnePlus, you have to directly contact to the Brand Customer Care which may be found on the relevant brand website. Incase of any further assistance required, please contact the JioMart customer care within 5 (five) days of delivery.

You shall have the option to contact the brand or the seller directly or JioMart shall arrange for a visit of a technician from ResQ/the Brand/ Seller to assess the damage or defect and accordingly initiate the return.

*Products will not be eligible for returns if they are installed by a third-party technician not assigned by JioMart.

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

Electronics - Personal Care & Grooming - Oral care (Power Toothbrushes, Water Flossers and Accessories); Grooming (shavers, trimmer, epilator); Audio (in ear-earphones/ ear-bud); Pain relief (Hot and Cold bags ); Health care monitors (Body Composition Monitors)

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product.In the rare event you receive a damaged, defective, have a missing part or are different from what was ordered basis the Product description on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product. Raising a request beyond 24 hours of order delivery will result in your request being rejected.

We may ascertain the damage or defect in the Product prior to processing your request.

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

Electronics – Games – (Gaming Consoles, Gaming Controllers, Gaming Accessories, VR Gaming)

5 Days Returnable (T&C Apply)

The Products under this category are returnable within 5 (five) days from date of delivery only if they are damaged, defective, have a missing part or are different from what was ordered basis the Product description on JioMart.

In addition to the abovementioned conditions, we will only accept and process the return request if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in the manufacturer packaging for a successful return pick-up.

In case of any issue arising after 5 (five) days of delivery, users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable).

We may contact you to ascertain the damage or defect in the Product prior to processing your request.

Electronics – Smart Devices- JioDive VR headsets/JioDive VR glasses)

Non-Returnable

Products under this category are non-returnable.In the rare event if you receive a damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

We may ascertain the damage or defect in the Product prior to processing your request. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

Electronics – Games – (Gaming Titles, Online Gaming, Skins/ Thumbgrip/ Consumables)

Non-Returnable

Products under this category are non-returnable. In the rare event if you receive a damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

We may ascertain the damage or defect in the Product prior to processing your request. Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and provide a resolution. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Prod

Electronics - Health Care Devices (Vaporizers & Steamers, Stethoscopes)

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event if you receive a damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

All Pet Food (including Dog, Cat, Bird, Fish, Turtle etc.) and Grooming Aids and Accessories, Cat Litter & Accessories, Health & Hygiene, Harness and Collars

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. However, in an unlikely event of you having concerns with the quality, freshness or physical condition of the Product delivered or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 48 hours of the delivery of the Product.

Raising a request for resolution beyond 48 hours of order delivery will result in your request being rejected.

We may contact you to ascertain the quality, freshness or physical condition of the Product prior to processing your request.

Pet Toys, Aquarium & Accessories, Bird Accessories & Cages, and Other Pets Accessories, Training & behaviour Aids, Leashes, Habitats and Supplies, and Apparel

7 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on JioMart.

In addition to the abovementioned conditions, we will accept the return if you keep the Products in its original condition, along with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

Furniture (Bedroom, Living, Dining, Outdoor, Indoor)

Non-Returnable

The Products under this category are non-returnable.However, in the rare event if the Product is damaged or defective or not in working condition or has missing part or both the Product and shipping package is damaged or different from what was ordered basis the Product description provided on JioMart, you are required to contact JioMart customer care to intimate any damage or defect or missing part or difference in the Product basis the description provided on JioMart, within 7 (seven) days of delivery.

In any case, the return shall be initiated only when the Product is not used, and is cleaned, not altered or tampered by you. The Product should not have any foul odour, stains, dents, scratches, tears or damages unless otherwise delivered in such a condition.

In addition to the abovementioned conditions, we will accept the return if you keep the Product in its original condition, along with brand outer box, price/brand tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

For Products wherein installation or assembly services is provided by the seller or the brand, the installation must be done by such seller or the brand or the agent authorised by the seller or the brand. Any damage caused to the Product post-delivery due to wrong handling or assembly by you or third party not authorised by the seller or the brand, would render the Product ineligible for return, replacement or warranty.

In case of any issue arising after 7 days of delivery users may contact the manufacturer directly under the Product warranty provided by the manufacturer (as applicable).

Auto Care (car freshener, cleaning kits, brake fluid and lubricants, paint care, wax and shampoos, batteries and accessories)

Non-Returnable

Products under this category are non-returnable due to consumable nature. In the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Home Improvement – Auto Care (Tubes, Tyres and Rims); Power and Hand Tools (Lubricants); Electrical (Electrical Tape/Insulation Tape)

Non-Returnable

Products under this category are non-returnable due to consumable nature.However, in the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 72 hours of the delivery of the Product.

Raising a request for resolution beyond 72 hours of order delivery will result in your request being rejected.

Home Improvement – Auto Care (Bike/Car covers, Car Interior Accessories, Car Upholstery, Bike Batteries, Brakes, Car and Bike parts, Car electronics, Car insect Repellents, Car Pressure Washers, Safety Accessories, Tyre Inflators, Tyre and Tube Accessories)

7 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on JioMart

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and process the request. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

Batteries (Household Batteries, Rechargeable Batteries, Inverters and UPS Batteries)

Non-Returnable

Products under this category are non-returnable due to consumable nature.However, in the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 72 hours of the delivery of the Product.

Raising a request for resolution beyond 72 hours of order delivery will result in your request being rejected.

Industrial and Scientific Tools, Lab & Scientific Products, Test & Measure & Inspect Instruments, Power & Hand Tools and Organisers, Robotics (drill machine, measuring instruments, cutting tools, plumbing tools, scales and balances, lab supplies)

7 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on JioMart.

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and process the request. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

Janitorial & Sanitation Supplies and Personal Protective Equipment (personal protective instrument, safety goggles, cleaning chemicals and tools, mask, hand gloves)

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature. In the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on JioMart, you may contact JioMart customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.

Home and Improvement - Paint, Wall Treatments & Supplies

Non-Returnable

Products under this category are non-returnable due to consumable nature of the Products. However, in the rare event if you receive a Product which is damaged, defective, having a missing part or are different from what was ordered basis the Product description displayed on addsray, you may contact JioMart customer care for resolution within 72 hours of the delivery of the Product.

Raising a request for resolution beyond 72 hours of order delivery will result in your request being rejected.

Home Safety & Automation, Hardware & Plumbing

7 Days Returnable

You may return the Product if it is damaged, defective or is not in working condition, or if parts of the Product or accessory is missing, or are different from what was ordered basis the Product description displayed on addsray.

Please keep the Product in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging to enable us to ascertain the damage and process the request. In case the Product is accepted where the package is tampered or the box is damaged, it will automatically disqualify you from any return claims for physically damaged/defective Products, incorrect Product, or missing accessories.

Packaging supplies, Kitchen & Bath Fixtures, Building Supplies (Gating & Railing, Tiles), Paint & Primer, Hardware & Plumbing (Adhesives & Sealers, Drain Cleaning Equipment)

Non-Returnable

Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature. In the rare event you receive a damaged, defective or if the Product delivered is different from what was ordered basis the Product description displayed on Addsray, you may contact addsray customer care for resolution within 24 hours of the delivery of the Product.

Raising a request for resolution beyond 24 hours of order delivery will result in your request being rejected.